360° feedback for senior physicians —
at a fraction of the traditional cost
Traditional 360° feedback programmes can cost up to $15,000 per physician cycle. Refract Clinical delivers the same structured, evidence-based process using AI-led interviews — dramatically reducing the cost per head.
Traditional 360° feedback
- Up to $15,000 — per physician cycle in consultant fees
- 45–60 min — per colleague — questionnaires plus scheduling appointments
- 8–12 weeks — from initiation to written report
- Low completion — scheduling friction means many raters simply don't finish
Refract Clinical
- From $300 per cycle — no consultant or facilitator fees
- ~15 minutes — per colleague — conversational AI interview, any device, any time
- Days not weeks — from invitation to personalised action plan
- Higher participation — no appointments, no forms — colleagues complete at their convenience
Why most 360° programmes fail
The biggest obstacle isn't cost — it's colleague participation. Long paper-based questionnaires and complex scheduling mean that most invited raters simply don't complete them. Refract Clinical replaces the questionnaire with a natural 15-minute AI conversation, completable on any device, at any time.
No scheduling required
Colleagues complete their interview in their own time — on a phone, tablet, or desktop. No appointments, no forms.
Blind spots revealed
Peers, nurses, and junior staff see things that self-assessment misses. 360° surfaces patterns invisible to the physician themselves.
Measurable development
Structured feedback tied to a personalised action plan gives physicians something concrete to work on between cycles.
Supports CPD obligations
Designed to support the requirements of AHPRA's Good Medical Practice framework and Royal College CPD programmes.
How Refract Clinical works
The same structured methodology used by specialist feedback consultants — delivered by AI, coordinated by your team, at a fraction of the cost.
Self-assessment
The physician completes a structured AI-led self-reflection interview — typically 20–30 minutes.
Invite colleagues
The coordinator invites 8–12 colleagues across roles: peers, nurses, juniors, admin staff.
AI interviews
Each colleague completes a confidential 15-minute AI interview at their own pace, on any device.
Synthesis
Refract Clinical synthesises all responses into anonymised, thematic feedback with a written report.
AI-led debrief
The physician completes a structured AI debrief, producing a personalised action plan and CPD-ready PDF.
The entire process is AI-led — there is no human facilitator required, which is how we eliminate scheduling bottlenecks and professional fees. Your coordinator manages invitations and progress tracking via the dashboard.
Built for the complexity of clinical environments
AI-led feedback is only valuable if the AI understands the difference between a challenging colleague and a bullying one. Refract Clinical is trained on healthcare-specific frameworks and handles nuance that generic tools miss.
Protected anonymity
Colleague responses are synthesised and paraphrased — not quoted verbatim. This removes linguistic fingerprints that could identify individuals, even in small departments.
Constructive vs. unproductive feedback
The AI is trained to distinguish actionable development feedback from venting or interpersonal conflict. Only clinically relevant themes surface in the report.
Serious concern escalation
Where a colleague discloses a patient safety concern or serious conduct issue, the system follows a structured escalation protocol — including obtaining consent to identify the rater.
CPD-mapped reporting
Reports are structured to support submission under the 'Reviewing Performance' and 'Measuring Outcomes' categories recognised by RACP, ANZCA, RACGP, and other CPD homes.
Data sovereignty
All data is stored and processed in Australia (AWS Sydney region). Designed for the requirements of the Australian Privacy Act and hospital information governance.
Supervisor oversight
Where required by your organisation, supervisors can review anonymised transcripts and add notes before the physician accesses their debrief.
For Medical Directors and DMS
Refract Clinical is designed to be deployed across a department or health service — not just for individual physicians. The coordinator dashboard gives you oversight of every cycle in your team.
Department-wide visibility
See the status of every physician's feedback cycle across your department — invitation rates, completion rates, and cycle status — in one dashboard.
No scheduling overhead
Your coordinator sends invitations and tracks progress digitally. No arranging meetings, printing forms, or chasing responses.
Consistent methodology
Every physician in your department receives the same structured, evidence-based process — eliminating variability in how feedback is collected and reported.
Audit-ready records
Every cycle produces a timestamped, de-identified audit trail suitable for credentialling, AHPRA requirements, and hospital governance.
Join the beta — at a special founding rate
We're opening Refract Clinical to a small group of early adopters. Beta participants get access at a significantly reduced rate in exchange for feedback that helps us shape the product. Places are limited.
For use as part of a structured professional development programme. Refract Clinical does not feed into performance appraisal, remuneration, or promotion decisions.
Refract Clinical is not affiliated with or endorsed by AHPRA, RACP, ANZCA, RACGP, or any Royal College. Reports are designed to support — not replace — your organisation's existing CPD and credentialling processes.